Redeem your hotel gift vouchers
For a wonderful break away...
How to redeem your vouchers
Redeem your hotel gift vouchers
Congratulations on receiving hotel gift vouchers; we hope you have a marvellous break.
You can use your gift vouchers at participating hotels and luxury serviced apartments in locations across Ireland, England, Belgium and France for accommodation and much more. With a wonderful collection of hotels you’re sure to find one that’s right for you, whether that’s an indulgent spa weekend, shopping with the girls, exploring picturesque streets of Antwerp or spending time with your family.
Book your break away...
* Booking fees/deposits may apply. Please note these are charged to your card at time of reservation and cannot be covered by your vouchers. We’re sorry about this, it’s a technical issue and we’re working to resolve it.
** Services provided by external companies (eg taxis, equipment hire) may be excluded
Ordering posted vouchers
Striving to get them to you in a jiffy!
We aim to ensure you receive your posted voucher within 5 working days. However, this is subject to postal conditions. If you need delivery guaranteed withing a particular time frame, we suggest that you choose the email option as you will receive your vouchers within minutes of confirming your order.
Hotel Gift Vouchers will be issued and dispatched on the next working day of receipt. Working days are Monday to Friday of any week excluding any public or bank holidays. Vouchers are sent from our offices in Dublin by first class mail. We can accept no liability for any delay which may occur in the delivery times.
Vouchers Posted for Delivery Within Ireland
An Post deliver 85% of letters the next working day.
Vouchers Posted for Delivery Outside Ireland
Please allow at least 3 working days for Britain and Europe.
E-Voucher gift certificates are usually received within minutes of confirming your order. However, sometimes it may take a little longer. If you haven't received your E-voucher within 24 hours of ordering, please check your spam folder. If it's not there please contact us and we’ll investigate!
Frequently Asked Questions
Please get in touch if you'd like to speak with one of our agents!
What value of vouchers can I purchase?
Vouchers can be purchased in a denomination of your choice (minimum value €20). Orders can only be processed in one currency at a time. If you wish to place an order for both sterling and euro, please do so in 2 separate transactions.
How secure are the vouchers?
Each Gift Voucher has a unique code, which is clearly printed on each voucher. This code is your guarantee of a genuine gift voucher. Each voucher must be presented at the hotel when voucher is being redeemed. Please keep the vouchers in a secure location. Once your voucher has been redeemed, the unique code is rendered invalid.
What methods of delivery are available?
You have the option to select a .pdf version of your voucher to be sent to you or the recipient via e-mail or post. If sending by e-mail, please ensure you use the correct email address for the recipient.
You can order vouchers to be sent via post. They are displayed in a presentation wallet and we can add a special message to the order.
How long does it take for the vouchers to arrive?
Vouchers by email
To ensure prompt delivery we suggest that you choose the e-mail option as you will receive your vouchers within minutes of confirming your order.
Vouchers by post
We will aim to ensure you receive your voucher within 5 working days. However this is subject to postal conditions.
Can I add a personal note to the voucher?
Yes, you can add up to 50 words on the voucher for the recipient to see.
When do I pay for the voucher?
Full payment for the voucher will be required at the end of the booking process.
Is there an expiry date on the vouchers?
Yes, each voucher is valid for 2 years from the date of purchase, the expiry date is clearly printed on each voucher.
Where can I redeem my Hotel Gift Vouchers?
There are currently 40 great hotels and serviced apartment locations to choose from, from city centre budget hotels to luxurious resorts.
How do I make a reservation?
You must book either on the hotel’s own website or by phoning the hotel directly. Vouchers cannot be used if the reservation is made on a third party website or via a travel agent.
How do I redeem my voucher?
The vouchers should be presented on arrival at the hotel, as full or part payment for the stay. A valid credit card will also be required upon check in.
Can I use my vouchers for other services in the hotel?
Your gift vouchers can be redeemed towards all services in the hotel/apartments* including accommodation rates; cocktails in the bar; delicious dining; relaxing spa treatments; round of golf… whatever takes your fancy!
* Excludes goods/services provided by partner companies (e.g. website deposits/booking fees, taxis, visitor attractions, equipment hire, beauty products and cosmetics)
If I don't use my full voucher, will I get change/refund on the balance?
At this time change or refunds cannot be given. If you have several vouchers why not save some for your next break or perhaps enjoy a coffee and sandwich before you depart?
What if I need to cancel my hotel reservation?
Please contact your hotel/serviced apartments for any changes. Specific terms and conditions can be found on your confirmation email.
Are Hotel Gift Vouchers accepted in all PREMIER SUITES locations?
With exception of PREMIER SUITES London, you can redeem your vouchers in any PREMIER SUITES property.