Redeem your hotel gift vouchers
For a wonderful break away...
How to redeem your vouchers
Redeem your hotel gift vouchers
Congratulations on receiving hotel gift vouchers; we hope you have a marvellous break.
You can use your gift vouchers at participating hotels and luxury serviced apartments in locations across Ireland, England, Belgium and France for accommodation and much more. With a wonderful collection of hotels you’re sure to find one that’s right for you, whether that’s an indulgent spa weekend, shopping with the girls, exploring picturesque streets of Antwerp or spending time with your family.
Book your break away...
* Booking fees/deposits may apply. Please note these are charged to your card at time of reservation and cannot be covered by your vouchers. We’re sorry about this, it’s a technical issue and we’re working to resolve it.
** Services provided by external companies (eg taxis, equipment hire) may be excluded
Frequently Asked Questions
Please get in touch if you'd like to speak with one of our agents!
We are no longer selling Hotel Gift Vouchers as of 3rd April 2018. Any gift vouchers purchased before 3rd April 2018 will still be valid for our partner hotels for two years from the date of purchase.
Can I purchase vouchers for your hotels anywhere else?
Yes, you can purchase vouchers for many of our hotels and all PREMIER SUITES properties directly from their official website.
How secure are the vouchers?
Each Gift Voucher has a unique code, which is clearly printed on each voucher. This code is your guarantee of a genuine gift voucher. Each voucher must be presented at the hotel when voucher is being redeemed. Please keep the vouchers in a secure location. Once your voucher has been redeemed, the unique code is rendered invalid.
What methods of delivery are available?
You have the option to select a .pdf version of your voucher to be sent to you or the recipient via e-mail or post. If sending by e-mail, please ensure you use the correct email address for the recipient.
How long does it take for the vouchers to arrive?
Vouchers by email
To ensure prompt delivery we suggest that you choose the e-mail option as you will receive your vouchers within minutes of confirming your order.
Can I add a personal note to the voucher?
Yes, you can add up to 50 words on the voucher for the recipient to see.
Is there an expiry date on the vouchers?
Yes, each voucher is valid for 2 years from the date of purchase, the expiry date is clearly printed on each voucher.
Where can I redeem my Hotel Gift Vouchers?
There are currently 40 great hotels and serviced apartment locations to choose from, from city centre budget hotels to luxurious resorts.
How do I make a reservation?
You must book either on the hotel’s own website or by phoning the hotel directly. Vouchers cannot be used if the reservation is made on a third party website or via a travel agent.
How do I redeem my voucher?
The vouchers should be presented on arrival at the hotel, as full or part payment for the stay. A valid credit card will also be required upon check in.
Can I use my vouchers for other services in the hotel?
Your gift vouchers can be redeemed towards all services in the hotel/apartments* including accommodation rates; cocktails in the bar; delicious dining; relaxing spa treatments; round of golf… whatever takes your fancy!
* Excludes goods/services provided by partner companies (e.g. website deposits/booking fees, taxis, visitor attractions, equipment hire, beauty products and cosmetics)
If I don't use my full voucher, will I get change/refund on the balance?
At this time change or refunds cannot be given. If you have several vouchers why not save some for your next break or perhaps enjoy a coffee and sandwich before you depart?
What if I need to cancel my hotel reservation?
Please contact your hotel/serviced apartments for any changes. Specific terms and conditions can be found on your confirmation email.
Are Hotel Gift Vouchers accepted in all PREMIER SUITES locations?
Yes, you can redeem your vouchers in any PREMIER SUITES property.